THE BEAUTY TREND

Privacy and Complaints Policy

The Beauty Trend DK Privacy Policy

Welcome to The Beauty Trend. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and make purchases.

Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and shipping address.
Payment Information: Credit card details and billing address.
Account Information: Username, password, and purchase history.
Technical Data: IP address, browser type, and operating system.

How We Use Your Information

We use your personal data to:

Process and fulfill your orders.
Communicate with you about your orders and provide customer support.
Improve our website and services.
Comply with legal obligations.

Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your personal data:

Contractual Necessity: To fulfill our contract with you.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interests: To improve our services and protect our business.

Data Sharing and Transfers

We may share your personal data with:

Service Providers: Third-party companies that help us operate our website and provide services.
Legal Authorities: When required by law or to protect our rights.

Your Rights

Under GDPR, you have the following rights:

Access: Request a copy of your personal data.
Rectification: Correct any inaccurate or incomplete data.
Erasure: Request the deletion of your personal data.
Restriction: Limit the processing of your data.
Portability: Request the transfer of your data to another organization.
Objection: Object to the processing of your data

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

Retention Period

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at +4571353771

Shipping

We immediately start packaging and dispatching your order as soon as you complete the purchase and your payment is captured via Quickpay and recorded by Clearhouse.

We use reliable courier services to ensure your orders are delivered swiftly and securely to your doorstep.

We give you competitive shipping rates without compromising on quality and speed.

Our dedicated customer support team is here to assist you with any shipping inquiries.

Returns

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. The time it takes for you to receive the refund will depend on your card issuer’s policies.

Refund, Complaints and Returns Policy:

Time Frame:

You have a right of up to 2 years after purchasing a product from us to lodge a complaint about its product specific features.

You have 14 calendar days from the date you received your item to return it.

Eligibility:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
We do not accept returns on products that have been opened, used, or are expired.

Process:

Initiate a Return: Contact our customer service team at +45 71599359 to initiate a return. Please provide your order number and the reason for the return.

Return Authorization:

Once your return is approved, you will receive a return authorization number and instructions on how to return your item.

If the ordered package is not picked up, it will be returned to our warehouse after approximately 10 days. If you still wish to receive the package, you will be required to pay for the additional shipping costs.

Shipping:

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds: